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It is important to us that you are happy with your purchase. To achieve this we must provide you with product which is in top condition and is what you expect from our description.
All items are inspected for obvious faults/damage before dispatch. If you should find fault with the product you should advise us by email immediately and we will advise you of the quickest remedy and if damage has occurred in the freight to you we will need you to advise us.
No product will be accepted without a return approval number which can be emailed to you, and this number should be displayed on the outside of the returned package.
All returns shall be packaged in original packaging and will be unused. A restocking fee of 10% will apply to any returns where no fault exists with the supply by Acorn Models. No freight costs will be reimbursed unless the supply is our fault.
Any refund will be made to the original credit card to which the order was charged or by cheque to the customer.
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