Shipping
All orders will be processed within 24 hours of payment being verified or received. Orders are only shipped Monday through Friday. If an item has gone out of stock we will contact you and arrange to credit your credit card or supply at a later time if this is suitable to you.
In most instances delivery will be made by New Zealand Courier Post and they will require a signature for receipt of the parcel.
Any apparent damage upon delivery should be noted to the delivery driver.
All delivery costs will be added to the cost of goods and deliveries will be made ex Christchurch during any week days Monday to Friday.
The cost of shipping will automatically be calculated and added to your purchase in the shopping cart.
Shipping Rates
Within New Zealand: (5/10)
Orders up to $150.00 South Island $3.20 North Island $5.20
Orders over $151.00 South Island $14.50 North Island $20.50
Delivery 1-3 working days
No tracking for parcels up to a value of $150.00
Tracking and Courier Post is available at an extra cost - feel free to email for details.
International rates by arrangement.
Returns
It is important to us that you are happy with your purchase. To achieve this we must provide you with product which is in top condition and is what you expect from our description.
All items are inspected for obvious faults/damage before dispatch. If you should find fault with the product you should advise us by email immediately and we will advise you of the quickest remedy and if damage has occurred in the freight to you we will need you to advise us.
No product will be accepted without a return approval number which can be emailed to you, and this number should be displayed on the outside of the returned package.
All returns shall be packaged in original packaging and will be unused. A restocking fee of 10% will apply to any returns where no fault exists with the supply by Acorn Models. No freight costs will be reimbursed unless the supply is our fault.
Any refund will be made to the original credit card to which the order was charged or by cheque to the customer.
