We respect your privacy and although we may gather information about you in the normal course of our trading we will not supply this information to any other party unless such information is requested by any official New Zealand agency whereby such a request is covered by the New Zealand Privacy laws Your private details will not be passed on to any other individual or business entity unless these details are required in the normal operation of the business and the conveyancing of your order.
Card payments are handled by a third party. All card details entered for payment are not stored by Acorn Models, nor can we access the full card number in the future. We can however, initiate refunds without the full card details. All online credit card sales are approved by our secure credit card system provider (Transactor). Once a purchase has been made Acorn Model staff will promptly ship the goods. Should an item not be available for any return a refund will be performed to the credit card that performed the initial transaction.
In the rare event that you wish to return a product it may be returned to Acorn Models at your own expense with prior approval and can be sent to:
Acorn Models Ltd PO Box 11342 Sockburn Christchurch 8443
Acorn Models Ltd 37 Manchester Street Christchurch 7671
If goods are faulty or not as advertised on our website please contact us for authorisation to return the product.